1.) General

The scope of business of includes the placement of students (employees) in private households. 
These general terms and conditions apply to all contractual relationships between and each client (company or natural person). reserves the right to change these terms and conditions at any time. For the announcement of the newer versions the publication on is sufficient.  

2.) Subject matter of the contract, scope of performance

2.1) arranges employees for various activities according to criteria specified by the client in advance (via contact form, e-mail or verbally). The mediation takes place by sending the contact data of the applicants to the client by e-mail or verbally. However, there is no obligation to provide the contact data.
2.2) The service of is fulfilled by the successful placement of an employee with the client.  
2.3) only places employees who are neither employees nor freelancers of Therefore, an agreement regarding the activity to be carried out and the remuneration is concluded exclusively between the person mediated and the client, but not with The client is solely responsible for checking the information provided by the applicant and for the obligations arising from an employment relationship, such as proper registration, payment of taxes, etc..
2.4) Removal selects employees from its own pool of applicants and is not limited in its search. Applicants are selected at the discretion of reserves the right to make the use of the services subject to certain conditions such as the number of positive or negative reviews.  
2.5) The inquiry by form, email or telephone is free of charge.  
2.6) reserves the right to refuse a mediation order without giving reasons.

3.) Conclusion of the contract

3.1) By sending the inquiry form to the removal or by taking the order by telephone by the removal, the client does not enter into any obligations.
3.2) An order becomes binding only after it has been confirmed (by e-mail) to the client by  
3.3) Orders on the following day must be confirmed by the client by 16:00 local time at the latest, otherwise the order cannot be processed.  
3.4) Orders can be cancelled at any time due to help bottlenecks of There is no guarantee for the placement of helpers (a timely cancellation will be tried depending on the order situation)

4.) Agency fee

4.1) Since 01.08.2019 there are no brokerage fees anymore. Instead, you are free to donate to a charitable organization.  

5.) Cancellation

5.1) A refund of the donations in case of cancellation is not possible.  

6.) Obligations of the client

6.1) In the event of a successful mediation, the client undertakes to refuse or donate a request for donation.
6.2) Settlement with the employee
The client undertakes to pay the employee the wages due on site. In this connection, the employee undertakes to issue the customer with a receipt, which should be communicated in advance (further explanations can be found in our FAQ).  
6.3) Duty to provide information
6.3.1) The Client warrants that the data provided by him/her (in writing, by contact form, by e-mail or verbally) is complete and correct. The client undertakes to inform immediately of any changes to his/her data. The customer must always inform of the current billing address and any changes to this address without delay. Otherwise he/she shall bear the costs incurred for determining the current address.  
6.3.2) The client is also obliged to notify us in good time if he uses the booked employee for another job or for a longer period of time or for several jobs than previously agreed. In these cases, the agency fee shall be charged again.
6.3.3)If there is no need for mediation, the client must immediately inform
6.4) Redirection
A transfer to third parties is not permitted.  
6.5) Data protection
The client is obliged to treat all contact data of applicants provided by as strictly confidential. All data of the mediated person/s must be destroyed by the client after completion of the employment. A forwarding to third parties is prohibited. Point 5 paragraph 4 remains unaffected.

7.) Adhesion 

7.1) shall not be liable for the qualification or suitability of the employees it places or for any loss of work performance (e.g. in the event of illness or non-appearance for other reasons). A liability for untrue or incomplete contact data of the employees is likewise excluded.  
7.2) assumes no liability for the failure of an employment relationship  
7.3) is liable only for damages caused by intentionally or grossly negligent.  
7.4) Removal is not liable for contractual relations between employees and the customer.

8.) Data protection 

The contact data of the client will only be stored for the purpose of job placement and will be deleted at any time upon request.  

9.) Cancellation policy 

10.1.) Right of revocationYou can revoke your contract explanation within two weeks without indication of reasons in text form (e.g. letter, email). The period begins after receipt of this instruction in text form, but not before contract conclusion. The timely dispatch of the revocation is sufficient to comply with the revocation period. The revocation is to be addressed to:  
Removal helper
Owner Micha Hobert
Goethestra├če 25
35390 Casting
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10.2.) Consequences of revocation In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.g. interest) shall be surrendered. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for the client with the sending of the revocation, for with its receipt. The right of withdrawal expires prematurely if the contract is completely fulfilled by both parties at the express request of the client before the latter has exercised his right of withdrawal.

11.) Jurisdiction  

The law of the Federal Republic of Germany applies exclusively. Place of jurisdiction is Giessen.